Support

Common questions

I'm not getting alerts

Check that notifications are allowed for TCG Tracker AU in your phone's settings, and that the games and stores you want are switched on in the app's Menu. On a free account, alerts arrive 5 minutes late when your HP runs out. A free daily Potion tops it up.

How do I reset my password?

On the login screen, tap Forgot password. Open the email on the phone that has the app installed and tap the button. The app opens and asks you for a new password.

My confirmation or reset email didn't arrive

Check your spam or junk folder. Our emails come from [email protected]. Links only work once and expire after a while, so if one has expired, ask for a new one from the app.

How do I cancel Pro?

Subscriptions are managed by your app store, not in the app. On Android, open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions. On iPhone, open Settings, tap your name, then Subscriptions. Deleting the app or your account does not cancel a subscription.

How do I delete my account?

In the app: Menu, then Settings, then Delete My Account at the bottom. Full details, including how to ask us to do it, are on the delete your account page.

Competition rules

Every competition runs under the competition terms. Draws happen live on our social channels.